A Brief Summary

Experience Factory Antwerp has been open for a year now and brings everything together under one roof: electric karting, Time Mission, darts, arcade games, Quix Boxing… The perfect destination for adventure seekers and entertainment lovers in Antwerp!

We are looking for motivated individuals with strong interpersonal skills, a positive attitude, and the desire to make a difference.

As a Guest & Service Operator, you will be responsible for daily sales management and customer service, working closely with the Operations Managers.

Your Mission

  • The Customer Guru: You guide customers through their entire visitor experience and enthusiastically inform them about our center’s activities, services, and promotions.
  • Digital Organizer: You manage the reservation system, the cash register, and other software tools like it’s second nature, ensuring the smooth operation of the shop and optimal product presentation.
  • Feedback Facilitator: You collect customer feedback—both through reviews and direct contact—actively contributing to the continuous improvement of our ‘Legendary Fun’.
  • Operations Support: You work closely with the Operations Managers to achieve the best results every single day.

Your Experience

  • More than a degree, we are looking for the right personality!
  • You preferably have experience in customer service (this is a plus, not a requirement).
  • You possess excellent communication and social skills, and you know how to effortlessly adapt to a diverse audience.
  • You have a sharp eye for detail.
  • You are familiar with Microsoft Office; knowledge of reservation or POS (cash register) systems is a great advantage.
  • You are flexible, versatile, and stress-resistant.
  • You have a positive, enthusiastic attitude.
  • You speak fluent Dutch and English. Knowledge of French is an asset!

What do you get from us?

  • A challenging and varied role within a fast-growing company.
  • A competitive salary with attractive fringe benefits.
  • The opportunity for rapid career growth.
  • Immediate start date.

Ready to work in the world of Legendary Fun?

Fill out the form below or email your motivation letter and CV to careers@nxtll.com!

Start application here!

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