Eupen 
Your Experience ID works in our app. Book, check your times and keep the factory with you.
Sign up once for your free Experience ID, your key to everything at Experience Factory.
The app in your pocket
Analyse your performance
Dive into the data, compare your lap times and find those extra milliseconds.
Your licences and levels
Your Silver and Gold licences are tied to your Experience ID, so your level follows you at every visit.
Book online
With your Experience ID you reserve your slot online instead of queuing at reception.
A digital wallet
Top up your credit once, then pay for karting, drinks and bar games without cash.
Safety check-in
Complete your safety check-in online before you arrive, so it is already taken care of when you get here.
FAQ
Your Experience ID is your personal driver profile at Experience Factory. It is free, you create it once, and everything is attached to it: your lap times, your licence, your wallet credit and your bookings. On site you identify yourself with the QR code in our app.
It depends on the activity. For karting and axe throwing every participant needs their own Experience ID, because that is where the safety waiver is signed and where the results are recorded. For the bar games, one Experience ID in the group is enough, since that is what the table is paid with. You can create yours at home before you come, or on a kiosk at reception when you arrive.
Online on our Experience ID page, or on a kiosk at reception. You are asked for your last name, your first name and your date of birth. Creating it at home saves time at reception on a busy day, and it lets you complete your safety check-in in advance.
No. It is free and there is no subscription. You only pay for the activities you book.
The wallet is the credit attached to your Experience ID. You top it up, then pay for your activities and your drinks from it without cash, using the QR code in our app. The more you top up, the more bonus credit you get, and the credit can be shared with your family. It also works at both our venues, so you can top up in Eupen and spend in Antwerp, or the other way round.
No, it is not compulsory. A responsible adult in the group can hold the Experience ID and sign the safety waiver for the children. It becomes necessary as soon as a child wants access to Racing sessions through a Silver licence, because the licence and the lap times it is earned with are attached to the driver.
Both live on your Experience ID, so you see them in our app and on your profile online. Your Silver or Gold licence is attached to the same profile, which is why your level follows you from one session to the next.
On the login screen, enter the e-mail address or the racer name you registered with. If the password does not come back to you, use the “Forgot your password?” link on that same screen. If you are still stuck, reception can find your profile with your name and your date of birth.
Yes. The same Experience ID works at Experience Factory Eupen and at Experience Factory Antwerp, so you do not create a second profile when you visit the other venue. Your wallet credit follows you too: you can top up at one venue and spend it at the other.
